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fatal error message on installation Article rated 2.9/5.0
If you are seeing this error message Fatal Error: unable to read 16858 bytes in /home/username/public_html/emp/install.php on line "0". It's because the files have not been uploaded in...
Internal 500 error message Article rated 2.8/5.0
This error is normally caused by the permissions on the main (root) directory being set to 777 and some web servers don't allow this, so you need to change the permissions to 755. Then refresh the pag...
How many membership levels? Article rated 3.1/5.0
You can now have as many levels as you want with v2
Invalid Key Message Article rated 2.7/5.0
If you have a single license key it can only be used one time, so even if an install fails for any reason you won't be able to use that install key again. If this happens you will need to request a ne...
How to provide free members with a OTO page Article rated 3.0/5.0
By default, the script only shows the OTO page for PAID members, not free ones. To change this, edit the following code: Open up the page called joinconfirm.php in your text editor and change th...
How to add members manually Article rated 2.7/5.0
You can add members manually by going to Member Management and clicking the Add Member link, which will bring up a screen where you can specify many details about a member. Only the first name, last n...
Login not working Article rated 2.5/5.0
The login for Admin is not the username and password you used for the database, it's the email address and password you entered on the install screen. You can recover the password if you use the lost ...
How to import/export members Article rated 3.2/5.0
Clicking the Export Members link will export the affiliate details into a comma separated value (.CSV) file that you can open in a product such as Microsoft Excel. If prompted, choose to save this fil...
How to access the html source code Article rated 2.2/5.0
You can access the source code by choosing the 'view source code' option
I don't have a Paypal account, does it cost to get one? Article rated 2.7/5.0
No, you can open a Paypal acct for free. If you want to use 2Checkout as far as I know the price is around $50 and Clickbank is about the same.
Can I set content to Drip Feed? Article rated 2.8/5.0
Yes, this feature is available in the new release v2. You'll see the option for drip feed settings when setting up your page. Instructions are in the manual.
New member not showing in members area Article rated 2.1/5.0
If this is a paying member the delay is likely due to Paypal passing the info back to the script as sometimes Paypal is slow. If this is a free member, they may not have confirmed their membership ...
Non-paying members Affiliate option Article rated 2.7/5.0
You can have non-members become affiliates by completing the form on the affiliates page provided for you in EMP.
Do you offer installation service? Article rated 3.0/5.0
We will install Easymemberpro for $25 and it can be ordered here http://www.easymemberpro.com/emp-install or on the additional services page in the members area. Installations are normally completed...
How can I get a refund? Article rated 3.0/5.0
Please submit a ticket at the helpdesk with your refund request. Refunds are only available for the first 30 days.
How can I become an affiliate for EasyMemberPro? Article rated 2.7/5.0
you can then register here http://www.easymemberpro.com/index.php?page=affiliates
Is EMP compatible with windows? Article rated 2.7/5.0
No, EMP is not designed for Windows server.
What are the hosting requirements? Article rated 3.2/5.0
Most Linux hosting servers will support EasyMemberPro The requirements are: - PHP 4.x - mySQL - Ioncube (most hosts support this) - Ability to run "cron jobs" (most hosts support this...
Can I have multi tier affiliates? Article rated 2.3/5.0
No, EMP only supports 1 tier affiliate program.
Can each member have their own download page? Article rated 2.7/5.0
No, EMP doesn't support separate download areas for individual members. When a page is created you will assign a level to it, that level will be linked to the members profile so this determines what t...
Can I import pages? Article rated 2.5/5.0
No, you can' t import pages into EMP. They must be created within the program as they are stored in a database. You can copy/paste page contents into pages created with EMP if you want to go that rout...
Can I add a Flash header? Article rated 2.5/5.0
To add a flash header Open up template.html file in the layouts folder and look for the following line: <td valign="top"><img src="admin/[[HEADER_PATH]]" USEMAP="#ma...
Will it affect current members if I change prices? Article rated 2.7/5.0
No, you can change the price anytime you want and members will remain at whatever price they subscribed at, because once a payment is made they are locked in and won't change unless they resubscribe.
Didn't get my License Key Article rated 2.1/5.0
Normally it should show on your email that also provides you with the download link. Please check the email. If you don't see it, please go here http://www.easymemberpro.com/licensing/order-tracker.ph...
Does EasyMemberPro Support Other Languages? Article rated 4.0/5.0
We do have customers using different languages for their Easy Member Pro sites and you can use your language when creating your pages. However, some elements such as thank you messages or emails th...
Unlimited Domains Article rated 4.2/5.0
Are there any limitations to the amount of membership sites I can create? Can I create as many as i want to? Is it that what the unlimited domain license means? ANSWER: Yes, as long as ...
Clickbank setup for V2 Article rated 2.3/5.0
Steps for setting up ClickBank: 1. First enter your ClickBank Acount Nickname in the input box and make sure the ClickBank check box is checked in the Member Payment Methods section of the Settings...
How can i ensure the template is wide as the web page? Article rated 2.8/5.0
You need to upload a wider header graphic. The width of the page is governed by how wide the header image is.
How many licenses do I get when I buy your software? Article rated 3.3/5.0
Are there any limitations to the amount of membership sites I can create? Can I create as many as i want to? Is it that what the unlimited domain license means? ANSWER: Yes, as long as ...
Adding video to the site Article rated 1.0/5.0
The best way to add video to the EMP pages is to create some embed code for the video. This site has an embed code creator and instructions on how to do it http://cit.ucsf.edu/embedmedia/step1.php
Upgrade page Article rated 3.7/5.0
The upgrade page you see in your EMP admin area is used by the system and not the upgrade page you use for your customers. You will need to create your own upgrade page with a different name. Upgrades...
 

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